Terms & Conditions — vipta Platform Rules and User Agreement

Acceptance of Terms

These Terms and Conditions ("Terms") govern the relationship between vipta ("we", "us", "our", "the Platform") and any individual ("you", "the User", "the Player") who accesses or uses the vipta website located at vipta.io, including all subdomains, associated mobile interfaces, and any services made available through those properties.

Your use of the vipta platform constitutes your unconditional acceptance of these Terms. This acceptance is effective from the moment you first access vipta.io, regardless of whether you have completed a registration or made a financial transaction. These Terms form a legally binding contract. If you are accessing vipta on behalf of another person, you represent that you have the authority to bind that person to these Terms.

These Terms should be read in conjunction with vipta's Privacy Policy (available at /privacy-policy) and the Responsible Gaming Policy (available at /responsible-gaming), both of which are incorporated into these Terms by reference.

Eligibility and Registration

2.1 Age Requirement

You must be at least 21 years of age to register an account with vipta. This age restriction is strictly enforced. vipta may request documentary evidence of age at any point during the account lifecycle, including at the time of registration, prior to the processing of a withdrawal, or in response to a compliance review. Acceptable documents include a valid national identification card (NID), passport, or other government-issued photo identification.

Any account found to be held by a person under the age of 21 will be immediately closed. Any funds deposited by an underage user will be returned to the original payment source after deducting any winnings derived from gameplay, which will be forfeited in accordance with applicable responsible gaming principles.

2.2 Geographic Eligibility

vipta's services are made available to players located in Bangladesh. It is your responsibility to determine whether accessing and using vipta's services is lawful in your jurisdiction. vipta makes no representation that its services are appropriate or available for use in any location outside of its intended service area. Users who access the platform from jurisdictions where online betting is prohibited do so at their own risk and in violation of these Terms.

2.3 Registration Process

To access the full range of vipta's services, you must register an account by providing accurate, complete, and current information, including your full legal name, date of birth, Bangladesh mobile number, and a valid payment method. You agree to update your registration information promptly if any detail changes. vipta is not responsible for any service disruption resulting from inaccurate or outdated account information provided by the user.

2.4 One Account Per Individual

Each individual person is permitted to hold exactly one vipta account. The use of duplicate accounts — whether registered with different names, mobile numbers, email addresses, or payment methods — constitutes a breach of these Terms. vipta reserves the right to merge, suspend, or permanently close any duplicate accounts and to forfeit balances associated with accounts found to be in breach of this rule.

Account Management

3.1 Account Credentials

You are solely responsible for maintaining the confidentiality of your vipta username and password. You must not share your login credentials with any other person. vipta will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to protect your credentials. If you suspect that your account has been accessed without your authorisation, you must contact vipta support at [email protected] immediately.

3.2 Account Verification

vipta operates a Know Your Customer (KYC) verification process in line with responsible gaming and anti-money laundering standards. You may be required to submit identity documentation, proof of address, and proof of payment method ownership at any time. Failure to complete verification within the timeframe specified by vipta may result in temporary suspension of deposit, withdrawal, or betting functionality until verification is satisfactorily completed.

3.3 Account Suspension and Closure

vipta reserves the right to suspend or close any account at its sole discretion, including where:

• There is suspicion of fraudulent activity, money laundering, or other illegal conduct;
• The account holder is found to be under 21 years of age;
• Duplicate account usage is detected;
• The account holder has been self-excluded from the platform;
• Bonus abuse or manipulation of the platform's promotional systems is identified;
• Any other breach of these Terms is established.

Where closure is initiated by the user for responsible gaming reasons (self-exclusion), vipta will process the closure promptly and return any remaining balance to the user's verified payment method after completing required checks.

3.4 Dormant Accounts

An account is considered dormant if it has not recorded any login activity for a continuous period of twelve (12) months. vipta may apply a monthly administrative fee of ৳100 to dormant accounts to cover maintenance costs. Users will be notified by the contact details on file before any dormancy fee is applied. The account balance will not fall below zero as a result of dormancy fees.

Deposits and Withdrawals

4.1 Accepted Payment Methods

vipta accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions on vipta are denominated in Bangladeshi Taka (BDT). vipta does not charge any transaction fees on deposits or withdrawals made through these supported methods. Any fees levied by the payment provider on their end are outside vipta's control and are the user's responsibility.

4.2 Minimum and Maximum Limits

The minimum deposit amount is ৳200. Maximum deposit and withdrawal limits may apply and may vary by payment method, account verification status, or responsible gaming tool settings. Current limits are displayed within the account dashboard at the time of transaction. vipta reserves the right to adjust these limits in response to regulatory requirements or platform risk management considerations.

4.3 Withdrawal Conditions

Withdrawals will only be processed to a payment method previously used for a deposit by the same account holder. This requirement is in place to prevent money laundering and protect all users. Prior to processing a withdrawal, vipta may require completion of the KYC verification process. Processing times are typically within 60 seconds for mobile money methods (bKash, Nagad, Rocket, Upay) during normal operating hours, subject to the completion of any required security checks.

4.4 Currency and Exchange

All account balances, deposits, wagers, and winnings on vipta are expressed in Bangladeshi Taka. vipta does not operate multi-currency accounts. Users are advised that payment providers may apply their own exchange or conversion rules if a payment is initiated in a foreign currency, which is outside vipta's control.

Betting and Gaming Rules

5.1 Game Integrity

All games and betting markets available on vipta are operated using certified software from internationally recognised providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Random number generators used in casino and slot titles are independently audited for fairness. Sports betting odds are set independently and competitively. vipta does not manipulate game outcomes under any circumstances.

5.2 Bet Placement and Settlement

A bet is confirmed only when it is accepted by the vipta system and a confirmation reference is issued to the user. Bets that are not confirmed due to a system error, disconnection, or timing issue are not valid. Betting markets are settled based on official results from recognised governing bodies (e.g., ICC, BPL organising committee, FIFA). In the event of a result dispute, vipta's decision, made in good faith using available official information, is final.

5.3 Void Bets

vipta reserves the right to void any bet where:

• The bet was placed on a market affected by a technical error that resulted in incorrect odds being displayed;
• The underlying event is cancelled or abandoned without a result being declared by the relevant authority;
• There is clear and documented evidence that the bet was placed in a manner designed to exploit a system error;
• The event outcome has been subject to confirmed corruption, match-fixing, or sporting integrity violation by the relevant governing body.

In the case of voided bets, the original stake is returned to the user's vipta account balance.

5.4 Disconnection Policy

vipta is not responsible for any interruption to gameplay caused by a user's internet connection, device failure, or power outage. Where a game round or bet is in progress at the time of disconnection, the outcome will be determined by the game server's recorded state at the point of disconnection. Users should ensure a stable internet connection before commencing any real-money gaming session.

Bonuses and Promotions

6.1 General Bonus Terms

All bonuses, free bets, deposit match offers, free spins, and other promotional incentives offered by vipta are subject to specific terms and conditions, including minimum deposit requirements, wagering requirements, eligible games, and expiry dates. These individual offer terms are published alongside each promotion and form part of these Terms. In the event of any conflict between these general Terms and the specific offer terms, the specific offer terms prevail in relation to that promotion.

6.2 Wagering Requirements

Bonus funds credited to a vipta account are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier for each offer is stated in the individual promotion terms. Unless explicitly stated otherwise, bonus funds must be wagered before real-money funds are used. Bets placed on games or markets excluded from wagering contribution will not count toward the completion of wagering requirements.

6.3 Bonus Abuse

vipta reserves the right to withhold, reverse, or reclaim any bonus, free bet, or associated winnings where it determines, in its reasonable judgement, that a user has engaged in bonus abuse. Bonus abuse includes but is not limited to: opening multiple accounts to claim the same offer more than once; placing low-risk or arbitrage bets designed to fulfil wagering requirements without genuine recreational intent; or coordinating with other users to exploit a promotion. Accounts found to have engaged in bonus abuse may be suspended permanently.

6.4 Promotional Changes

vipta reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. The Current Offers page at /current-offers is the authoritative source for all live promotions. Users are encouraged to review offer terms before making a deposit or placing a bet in connection with a promotional campaign.

Responsible Gaming

vipta is firmly committed to responsible gaming. The platform provides the following tools to all registered users, accessible directly from the account settings panel without requiring a support request:

• Deposit Limits — Set daily, weekly, or monthly caps on the amount you can deposit into your vipta account.
• Session Time Reminders — Receive notifications after a specified period of continuous play to help you monitor time spent on the platform.
• Cooling-Off Period — Temporarily suspend your account for a defined period ranging from 24 hours to 90 days.
• Self-Exclusion — Permanently close your account and block access to the platform. Self-exclusion takes effect immediately and cannot be reversed for a minimum period of six months.

vipta also enforces the 21+ age policy through mandatory identity verification. Any user who believes they may have a gambling problem is encouraged to contact the vipta support team at [email protected] and to visit the Responsible Gaming page for detailed guidance, resources, and support options.

Prohibited Conduct

The following actions are strictly prohibited on the vipta platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and, where appropriate, referral to law enforcement authorities:

• Registering an account while under the age of 21;
• Providing false, misleading, or fraudulent information during registration or verification;
• Operating more than one vipta account;
• Using automated bots, scripts, or software to interact with the platform;
• Exploiting software bugs, glitches, or errors to gain an unfair advantage;
• Collusion with other users to manipulate game outcomes or betting markets;
• Using the platform to launder money or conduct any other unlawful financial activity;
• Attempting to access another user's account without authorisation;
• Circumventing self-exclusion tools through the use of new accounts;
• Engaging in any form of harassment, abuse, or threatening behaviour directed at vipta staff or other users.

Intellectual Property

All content on the vipta platform — including but not limited to text, images, graphics, logos, game interfaces, software code, audio, and video — is the intellectual property of vipta or its licensed providers and is protected by applicable copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the vipta platform for your personal, non-commercial recreational purposes only.

You must not copy, reproduce, redistribute, publish, display, modify, create derivative works from, or commercially exploit any content from vipta without prior written authorisation. The vipta name, logo, and brand identity are proprietary trademarks. Any unauthorised use of vipta's trademarks is strictly forbidden and may result in legal action.

Limitation of Liability

To the maximum extent permitted by applicable law, vipta, its directors, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the vipta platform. This includes, without limitation, any loss of funds resulting from:

• Service interruptions, technical errors, or system outages;
• Unauthorised access to your account resulting from your failure to maintain credential security;
• Losses incurred through ordinary gameplay or betting outcomes;
• Delays in payment processing caused by third-party payment providers;
• Force majeure events including natural disasters, government actions, or internet infrastructure failures.

Nothing in these Terms excludes or limits vipta's liability for death or personal injury caused by negligence, fraud, or any other matter where liability cannot be excluded under applicable law.

Privacy and Data

vipta collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering an account, you consent to the collection and use of your personal data as described in that policy. vipta does not sell your personal data to third parties for marketing purposes. Data is shared only with service providers who process it on vipta's behalf (such as payment processors and KYC verification services) and with authorities where required by law.

All data transmitted between your device and vipta.io is encrypted using SSL/TLS protocols. vipta applies industry-standard security measures to protect stored data, including one-way password hashing and role-based access controls on all internal systems.

Amendments to Terms

vipta reserves the right to amend these Terms and Conditions at any time. Where changes are material, vipta will provide reasonable notice by posting an updated version of these Terms on vipta.io and, where practicable, by notifying registered users through their registered contact details. The effective date displayed at the top of this document will be updated to reflect the date the revised Terms take effect.

Your continued use of the vipta platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the platform and request account closure by contacting [email protected].

Governing Law

These Terms and Conditions, and any dispute arising from or in connection with them or your use of the vipta platform, shall be governed by and construed in accordance with the laws applicable to the operation of online entertainment services in the jurisdiction in which vipta operates. vipta makes no representation that the services described in these Terms are available or appropriate for use in all jurisdictions, and users are responsible for compliance with local laws.

Any dispute that cannot be resolved informally through vipta's support process shall be submitted to binding arbitration. Class action claims are excluded to the extent permitted by law. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where circumstances require it.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the vipta platform, please contact the vipta support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Response Language: English
• Operating Hours: Bangladesh Standard Time (BST, UTC+6) business hours
• Platform: vipta.io

For urgent account security concerns, please include "URGENT — Account Security" in your email subject line. vipta aims to acknowledge all support emails within one business day and to resolve the majority of queries within three business days. Complex compliance or verification matters may take longer; vipta will communicate expected timelines where applicable.